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Frequently Asked Questions Below we have provided answers to your most frequently asked questions. Hopefully, this will assist you in finding any answers you may be looking for. If you need further assistance feel free to email your questions to us at info@bodyblocker.com Click on the topic you wish to view or scroll down the page!
1. By phone: Call our toll free line 1-800-711-0994 (in Calgary 543-2654). You may find it more convenient to print out the order form and fill in all the pertinent information before calling the order desk. Please have your credit card handy. We accept Visa and Mastercard. 2. On-line: You can email us your order by sending it to info@bodyblocker.com. You may find it useful to use our online order form as a guide, so you are sure to send us all pertinent information. We will send you a confirmation, within 24 hours, that we have received your order via return email. 3. By Mail: If you prefer to mail your order, simply print out our order form, complete all pertinent information and mail it to the address below. Mail orders may be placed with a credit card (Visa or Mastercard), personal cheque or a money order in Canadian or U.S. dollars. Personal cheques must include your name, current address, phone number and account number. The Body Blocker ™ Co. Box 74069 Strathcona P.O. Calgary, Alberta T3H 3B6 CANADA  2. BODY BLOCKER ™ GUARANTEE: 100% Guaranteed It's important to us that you are completely happy with our products. If for any reason you are not, we will gladly offer you an exchange, a refund or a credit. It's that simple. 3. RETURNS AND EXCHANGES: Returns must have tags still attached and be in resale condition. To exchange or return an item you are not completely satisfied with, please package items and send by insured mail to: The Body Blocker ™ Co. Box 74069 Strathcona P.O. Calgary, Alberta T3H 3B6 CANADA Please include the packaging slip you received with your parcel, a reason for your return and credit card details, if applicable, in order to process your order quickly. Returns will be processed within 7 business days upon receipt. Your account will be credited in full, less shipping charges. If you would like the goods to be exchanged, please follow the process above and enclose a cheque (or credit card details) to cover redelivery costs. 4. PAYMENT: All prices in this web site are quoted in Canadian dollars. You can shop at the Body Blocker ™ Co. with complete confidence. We accept cheques and money orders in Canadian or U.S. dollars as well as Visa and Mastercard credit cards for payment. Your credit card will not be charged until your items are ready to be shipped. 5. HOW TO CHOOSE THE RIGHT SIZE: The Body Blocker ™ is intended to fit comfortably - not too tight, not too loose. If the suit is too tight, the kids may find it uncomfortable to wear. If too loose, the suit when wet may become heavy, making it difficult for swimming. Two Piece Suit
One Piece Suit
Kids Sizes
6. SHIPPING: All items will be shipped by Canada Post. In-stock items will be packaged and shipped within 48 hours. If an item is out of stock, all efforts will be made to contact you by phone or email. Your credit card will not be charged until your items are shipped. 1. Shipping anywhere within Canada (please allow 14 days for delivery):
For rush delivery within Canada (1-2 days) add $10 to the basic shipping charges above. 2. Shipping anywhere within USA:
All import duties and taxes imposed are to be paid by the purchaser. 3. Shipping International Orders (excluding the USA): Once your order has been placed, a confirmation e-mail will be sent, within 24 hours, with correct shipping costs for your approval before any charges are made. Any import duties or taxes imposed are to be paid by the purchaser. 7. ABOUT THE FABRIC: The Body Blocker ™ blocks up to 98.6% of both UVA and UVB rays. That's the equivalent of a SPF 100+ or UPF 50+. You're probably familiar with the term SPF (Sun Protection Factor) from sunscreens but may be less familiar with the term UPF. UPF stands for UltraViolet Protection Factor, referring to a rating system for fabrics developed by Australian scientists. Australia, having one of the world's highest rates of skin cancer, rates its sun protective clothing as follows:
Source: Australian Radiation Laboratory How do we know how much protection our fabric offers? Our fabric is tested by independent organizations that specialize in testing fabrics for their sun protection factor. The fabric is placed on a machine called a spectrometer which is able to measure the amount of UVA and UVB rays that pass through the fibres of the fabric. The amount of rays that pass through is then translated into a SPF or UPF factor. For example, a fabric that offers UPF 50+ means that it blocks more than 97.5% of UVA and UVB rays. Additionally, the Body Blockers are a registered medical devise under Health Canada regulations. The protection offered by the fabric may be lessened due to the following circumstances:
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